Shipping info

We aim to get your zines shipped within 4 days of receiving an order.
 All orders are now shipped by a separate fulfilment company based in the UK.

Please be extra patient with shipping times during Covid-19. The waiting time for European orders is longer than it used to be (we recommend to wait up to 5 weeks), for the rest of the world – especially to the US & South America – even longer. Hold on, sip a coffee and your zine will turn up! 😅 

To keep the shipment costs accessible to everyone (under £5), the shipping is not tracked. If you want a tracked shipment, please let us know (you can leave a note at checkout) and we'll do our best to accomodate your request!

Last but not least, please make sure you write the address correctly and if you made a mistake send us an email within 24h quoting your order number. 

 

REFUNDS AND RETURNS
All sales are final and we do not offer exchanges. If a package arrives damaged (oh no!), please send us an email within 2 days including a photo of the damaged package.

 

PAYMENTS
Your privacy matters to us. Our shop – powered by Big Cartel – has SSL, which adds a layer of security when you enter your information at checkout. Payments are processed by Stripe, which is certified as a PCI Level 1 Service Provided: this is the most stringent level of certification available in the payments industry (source Stripe.com). 

Got questions? Fire up an email to marketcafemag@gmail.com and we will get back to you as soon as possible.

 

OTHER INFO

Got questions? Fire up an email to marketcafemag@gmail.com and we will get back to you as soon as possible.